PAŞA Sığorta ASC

First Line/ Digər Razılaşma ilə

İş barədə məlumat

• Receive and Response to users inquiries via call/e-mail with prompt, accurate, and courteous replies. • Logging and Tracking the details of users requests and problems as tickets. • Identify the types, categories, severity, and urgency of the ticket. • Provide technical/non-technical phone/e-mail support to users. • Provide remote support and/or remote maintenance users. • Control and follow up users tickets in order to comply with Procedures. • Act as a further escalation point for unresolved or escalated calls; • Route users tickets to proper teams to follow up and handle (both internal and external) including tracking the status of tickets until closure. • Escalate the ticket to Supervisor when the ticket is going to miss SLA or has a risk to miss SLA. • Provide report to Supervisor upon requests. • Maintain and/or Update users information in the Service Desk System. • Participate and assist in driving knowledge management process.

Namizəddən tələblər

• Receive and Response to users inquiries via call/e-mail with prompt, accurate, and courteous replies. • Logging and Tracking the details of users requests and problems as tickets. • Identify the types, categories, severity, and urgency of the ticket. • Provide technical/non-technical phone/e-mail support to users. • Provide remote support and/or remote maintenance users. • Control and follow up users tickets in order to comply with Procedures. • Act as a further escalation point for unresolved or escalated calls; • Route users tickets to proper teams to follow up and handle (both internal and external) including tracking the status of tickets until closure. • Escalate the ticket to Supervisor when the ticket is going to miss SLA or has a risk to miss SLA. • Provide report to Supervisor upon requests. • Maintain and/or Update users information in the Service Desk System. • Participate and assist in driving knowledge management process.

Kateqoriya Digər

İş tipi Təcrübə

İş qrafiki Tam ştat

İş vaxtı

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Əlaqədar şəxs: Paşa Sığorta Recruitment komandası

Şəhər: Bakı

Bitmə tarixi: 19.06.2023

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